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Company : Swanstaff Recruitment
Job Title : Family Contact Centre Coordinator
Job Category / Job SubCategory  : Acoustic Engineering
Job Reference : Greenwich Coordinator
Job Description :
Job Title: Family & Children?s Contact Centre Coordinator
Location: Greenwich
Salary: £18,000 -£22,000

The Role:

The role of a Family & Children?s Contact Centre Coordinator is to support the Contact Centre Manager in all areas of the running of the service and management of Contact Centre Supervisors for the Greenwich Family & Children?s Contact Centre. Duties will include, but not be limited to:

* To manage the daily workload of the Supervised Contact division, matching workers to contacts.
* To maintain and develop relationships with Local Authorities, social workers and service users whilst ensuring contact demands are met.
* Ensuring timely flow of information between Swanstaff, its clients and workers.
* To conduct Safeguarding (Warner) interviews with candidates where required.
* To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required.
* To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager.
* To resolve daily operational problems and queries efficiently and effectively.
* To promote a professional service at all times
* To follow Swanstaff policies and procedures for the service.
* To provide feedback and reporting to the Family Support Services Manager on a regular basis.

The role of a Family & Children?s Contact Centre Coordinator is varied, on occasions challenging and very rewarding.


* A professional qualification in Social work
* Registered with the GCSS
* Experience working with Children and Families
* Has experience in supervised contact between Children and Families
* Has extensive experience in report writing
* Previous administration experience and excellent IT skills including an knowledge of Excel.
* Strong attention to detail and ability to multi-task.
* An articulate and professional phone manner.
* A non-judgemental attitude.
* An ability to put people at ease.
* Knowledge of child development and current UK legislation relating to children and families is an advantage but not essential.
* A desire to work with vulnerable families.

About Us:

Swanstaff Recruitment proudly manage the Family & Children?s Contact Centre?s, on behalf of Cardiff City Council, Coventry City Council, Lambeth Borough Council and Central Bedfordshire Council.

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.

* Believe that nothing is impossible
* Treat all with respect
* Exceed expectation
* Create opportunities

If you share our passion for people, please contact us today.

We are an equal opportunities employer.

Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 18000  To: 22000 per year
Other Information
Min. Qualifications : Unspecified
Min. Experience (Years) : Unspecified
Location : Greenwich - UK
Post Date : 03 Jan 2018
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